FAQ

The next page should be your Frequently Asked Questions (FAQ). This is highly recommended for Google Merchant Center and helps customers find answers quickly.

Frequently Asked Questions (FAQ)

1. Where do you ship?

We currently ship throughout the United States.

Shipping options and costs are displayed during checkout.

2. How long does shipping take?

Orders are typically processed within 1–2 business days.

Estimated delivery time is 3–7 business days, for a total estimated delivery of 4–9 business days.

3. How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing your tracking number.

Tracking information may take up to 24 hours to become active.

4. Do you offer free shipping?

Free shipping may be available on selected products or promotional offers.

Any applicable free shipping offer will be displayed during checkout.

5. What payment methods do you accept?

We accept secure payment methods available during checkout, including major credit and debit cards and other supported payment options.

6. Is my payment information secure?

Yes.

All transactions are protected using SSL encryption and processed through secure third-party payment providers.

We do not store your complete payment card information.

7. What is your return policy?

Eligible products may be returned within 14 days after delivery.

Returned products must be unused and include their original packaging and accessories.

Please review our Return & Refund Policy for complete details.

8. What should I do if my massage chair arrives damaged?

Please contact us within 48 hours of delivery.

Include:

Your order number
Photos of the product
Photos of the packaging
A description of the damage

We'll review your request and provide an appropriate solution.

9. Do your massage chairs include a warranty?

Many products include a manufacturer's warranty.

Warranty coverage varies by product.

Please check the product page or contact our customer support team for warranty details.

10. Can I cancel my order?

Orders may be canceled before they have been processed for shipment.

Once an order has shipped, cancellation is no longer possible, but eligible products may be returned according to our Return & Refund Policy.

11. Will my massage chair require assembly?

Assembly requirements vary depending on the product.

Many massage chairs arrive mostly assembled and require only minimal setup.

Please refer to the product page for specific assembly information.

12. How do I choose the right massage chair?

Each product page includes specifications, dimensions, features, and images to help you compare models.

If you need assistance, our customer support team is happy to help you select the right product.

13. Can massage chairs fit through standard doorways?

Most massage chairs are designed to fit through standard residential doorways.

However, we recommend measuring your available space, doorways, hallways, staircases, and elevators before placing your order.

Product dimensions are listed on each product page.

14. What if I entered the wrong shipping address?

Please contact us immediately.

If your order has not yet shipped, we'll do our best to update your shipping address.

Once an order has been shipped, address changes may no longer be possible.

15. How can I contact customer support?

Massage Chair LLC

Email: support@massagechairsshop.com

Phone: +1 (312) 462-1273

Business Hours:

Monday – Friday: 9:00 AM – 6:00 PM (MST)

Saturday: 10:00 AM – 4:00 PM (MST)

Still Need Help?

If you cannot find the answer you're looking for, please contact our customer support team.

We're happy to assist with product information, shipping questions, warranty inquiries, returns, and order support.