Last Updated: July 2026
Thank you for shopping with Massage Chair LLC. We are committed to providing a reliable and transparent shipping experience. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received and verified.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information.
Shipping Areas
We currently ship throughout the United States.
If shipping becomes available to additional countries, eligible destinations will be displayed during checkout.
Estimated Delivery Time
Our standard delivery estimates are:
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Order Processing: 1–2 Business Days
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Transit Time: 3–7 Business Days
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Estimated Total Delivery: 4–9 Business Days
Delivery estimates are not guaranteed and may vary due to weather conditions, carrier operations, holidays, or other unforeseen circumstances.
Shipping Costs
Shipping charges are calculated and displayed during checkout before your payment is completed.
From time to time, we may offer free shipping promotions on qualifying products or orders.
Freight Delivery for Massage Chairs
Many massage chairs are large, heavy products that are delivered by freight carriers.
Depending on the product and delivery location:
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Delivery appointments may be required.
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Someone may need to be present to receive and inspect the shipment.
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Freight carriers may contact you before delivery to schedule an appointment.
Please ensure your contact information is accurate when placing your order.
Delivery Requirements
Before ordering, please make sure:
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The delivery address is accurate and complete.
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The massage chair can fit through doorways, hallways, staircases, and elevators.
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There is sufficient space at the delivery location.
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Someone is available to receive the shipment if required by the carrier.
Massage Chair LLC is not responsible for delivery issues resulting from inaccurate address information or inaccessible delivery locations.
Order Tracking
Once your order has been dispatched, you will receive an email containing your tracking number.
Tracking information may take up to 24 hours to become active after shipment.
Delivery Delays
While we work with reliable shipping carriers, occasional delays may occur due to:
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Severe weather
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High shipping volumes
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Carrier operational delays
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Holidays
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Events beyond our reasonable control
We appreciate your patience and will assist you in tracking your shipment whenever possible.
Damaged Deliveries
If your package arrives damaged, please contact us within 48 hours of delivery.
Please include:
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Your order number
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Photos of the product
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Photos of the shipping carton
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Photos of any visible damage
We will review your request and, where appropriate, arrange a replacement, exchange, or refund.
Lost Shipments
If your order has not arrived within the expected delivery timeframe, please contact our customer support team.
We will work with the shipping carrier to investigate the shipment and provide updates.
Incorrect Shipping Address
Customers are responsible for providing an accurate shipping address.
If an incorrect address is submitted and the order has not yet shipped, please contact us immediately.
If an order is returned because of an incorrect address or unsuccessful delivery attempts, additional shipping charges may apply before reshipment.
Order Inspection
We recommend inspecting your shipment as soon as it arrives.
If you notice visible damage to the packaging or product, please document the condition with photographs and contact us promptly before using the product.
Shipping Restrictions
Certain products may have shipping limitations based on carrier restrictions, local regulations, or destination availability.
If we are unable to fulfill your order, we will notify you and issue a full refund if payment has already been received.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us:
Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States
Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273