Return & Refund Policy

Last Updated: July 2026

At Massage Chair LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help. Please review our Return & Refund Policy below.

Return Eligibility

You may request a return within 14 calendar days from the date your order is delivered.

To be eligible for a return, the product must:

Be unused and in its original condition.
Be returned with all original accessories, manuals, and packaging.
Show no signs of misuse, abuse, or accidental damage.
Include proof of purchase or your order number.

Returns that do not meet these requirements may not be eligible for a refund.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

Products that have been used, modified, or damaged after delivery.
Clearance or final sale items (when clearly identified).
Gift cards.
Downloadable digital products (if applicable).
Personalized or custom-made products.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

To help us resolve the issue quickly, please include:

Your order number
A description of the issue
Clear photos of the product
Photos of the shipping box and packaging

After reviewing your request, we may offer a replacement, exchange, refund, or another appropriate solution.

How to Request a Return

Before returning any product, please contact our customer support team for return authorization.

Email: support@massagechairsshop.com

Please include:

Order number
Full name
Reason for the return
Photos if the product is damaged or defective

Returns sent without prior authorization may not be accepted.

Return Shipping

If the return is due to our error, including damaged, defective, or incorrect items, we will cover the reasonable return shipping costs.

For returns requested for other reasons, the customer is responsible for return shipping costs unless otherwise required by applicable law.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Refund Process

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to the original payment method.

Refunds are generally processed within 5–10 business days, depending on your payment provider or financial institution.

Original shipping charges are non-refundable unless the return is the result of our error or required by law.

Exchanges

We replace products only when they arrive damaged, defective, or an incorrect item was shipped.

If you need an exchange, please contact our customer support team before returning the product.

Order Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it cannot be canceled. If eligible, you may request a return after delivery in accordance with this policy.

Refused Deliveries

If a package is refused or returned because of an incorrect shipping address provided by the customer or repeated unsuccessful delivery attempts, additional shipping charges may apply before the order can be reshipped.

Large Furniture Deliveries

Massage chairs are large, heavy products that may require scheduled freight delivery.

Please ensure that:

The delivery address is accurate.
The product can fit through doorways, hallways, staircases, and elevators before placing your order.
Someone is available to receive the delivery if required by the carrier.

If delivery cannot be completed because the product cannot fit into the intended space or the customer is unavailable for a scheduled delivery, additional shipping or restocking fees may apply where permitted by law.

Warranty

Some products may include a manufacturer's warranty. Warranty terms vary by product and manufacturer.

Please refer to the individual product page or contact our customer support team for warranty information.

This Return & Refund Policy does not replace or limit any warranty rights provided under applicable law.

Contact Us

If you have any questions regarding this Return & Refund Policy, please contact us:

Massage Chair LLC

1209 Mountain Road Pl NE

Ste N

Albuquerque, NM 87110

United States