Last Updated: July 2026

At Massage Chair LLC, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, place an order, contact us, or otherwise use our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information

Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States

Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273

2. Information We Collect

We may collect the following categories of information:

• Name

• Billing and shipping address

• Email address

• Phone number

• Order and purchase history

• Payment and transaction information

• IP address

• Browser and device information

• Website activity and interactions

• Customer service communications

• Cookie and analytics information

Complete payment card details are processed by secure third-party payment providers and are not stored directly by us.

3. How We Collect Information

We may collect information when you:

• Visit or browse our website

• Create an account

• Place an order

• Subscribe to emails or promotions

• Contact customer support

• Submit a form or product review

• Interact with cookies, analytics, or advertising technologies

We may also receive limited information from service providers that support payments, shipping, fraud prevention, analytics, and website operations.

4. How We Use Your Information

We may use personal information to:

• Process and fulfill orders

• Arrange shipping and delivery

• Send order confirmations and tracking updates

• Process returns, exchanges, and refunds

• Respond to customer questions

• Prevent fraud and unauthorized transactions

• Maintain and improve our website

• Personalize the shopping experience

• Send marketing communications where permitted

• Comply with legal and regulatory obligations

• Enforce our policies and agreements

5. Payment Processing

Payments are handled by secure third-party payment processors.

Your payment information may be collected and processed directly by those providers according to their own privacy policies and security practices. We do not store complete credit or debit card numbers on our servers.

6. Cookies and Similar Technologies

We may use cookies, pixels, local storage, and similar technologies to:

• Keep products in your shopping cart

• Remember preferences

• Enable account and checkout functions

• Analyze website traffic and performance

• Prevent fraud

• Measure advertising effectiveness

• Improve website functionality

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

7. Shopify

Our online store may be hosted through Shopify. Shopify may process personal information to provide hosting, checkout, payment, analytics, fraud prevention, and other ecommerce services.

Your information may be processed by Shopify according to its own privacy practices.

8. How We Share Information

We do not sell or rent personal information for money.

We may share information with service providers when reasonably necessary to operate our business, including:

• Shopify and website hosting providers

• Payment processors

• Shipping carriers and fulfillment partners

• Customer support providers

• Analytics and advertising providers

• Fraud prevention and security providers

• Email and communications platforms

• Professional advisers

• Government authorities when legally required

These parties may receive only the information necessary to perform their services.

9. Advertising and Analytics

We may use analytics and advertising tools to understand how visitors use our website and to measure marketing performance.

Depending on the tools enabled, these services may use cookies or similar technologies to collect information about your browser, device, pages viewed, and interactions.

You may be able to limit certain advertising uses through cookie controls, browser settings, or applicable opt-out tools.

10. Email and Marketing Communications

We may send promotional emails if you subscribe or otherwise provide permission.

You may unsubscribe at any time by:

• Clicking the unsubscribe link in an email

• Contacting us at support@massagechairsshop.com

You may still receive transactional messages related to orders, payments, shipping, returns, or account activity.

11. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Complete transactions

• Provide customer support

• Maintain business and tax records

• Prevent fraud

• Resolve disputes

• Enforce agreements

• Meet legal obligations

Retention periods may vary depending on the type of information and applicable requirements.

12. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online system, transmission method, or storage method can be guaranteed to be completely secure.

13. Your Privacy Rights

Depending on where you live, you may have the right to:

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of information

• Request a copy of information

• Object to or restrict certain processing

• Opt out of certain marketing communications

• Withdraw consent where processing is based on consent

To submit a privacy request, contact us at:

support@massagechairsshop.com

We may need to verify your identity before processing a request.

14. California Privacy Rights

California residents may have additional rights under applicable California privacy laws, including rights related to access, correction, deletion, and certain disclosures or sharing of personal information.

To submit a California privacy request, contact us using the details provided below.

We will not discriminate against you for exercising applicable privacy rights.

15. Children's Privacy

Our website and products are not intended for children under 13.

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take reasonable steps to delete it.

16. Third-Party Links

Our website may contain links to third-party websites or services.

We are not responsible for the privacy, security, or content practices of those third parties. We recommend reviewing their privacy policies before providing personal information.

17. International Data Processing

Although we primarily serve customers in the United States, some service providers may process information in other locations.

By using our website, you understand that information may be transferred and processed in jurisdictions with different data protection laws.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, or legal obligations.

The updated version will be posted on this page with a revised “Last Updated” date.

19. Contact Us

For questions, concerns, or privacy requests, contact us at:

Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States

Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273