Last Updated: July 2026
At Massage Chair LLC, we are committed to offering high-quality products and excellent customer service. This Warranty Policy explains the general warranty coverage available for products purchased through our website.
Manufacturer's Warranty
Many products sold by Massage Chair LLC include a manufacturer's warranty.
Warranty coverage, duration, and terms vary depending on the manufacturer and the specific product.
Please refer to the product page or contact our customer support team if you have questions regarding the warranty for a specific item before making your purchase.
Warranty Coverage
When applicable, a manufacturer's warranty may cover defects in:
- Materials
- Workmanship
- Mechanical components
- Electrical components
Coverage applies only under normal residential use and in accordance with the manufacturer's operating instructions.
Warranty Does Not Cover
Warranty coverage generally does not include damage resulting from:
- Misuse or abuse
- Accidents
- Improper installation
- Unauthorized repairs or modifications
- Commercial use (unless specifically permitted)
- Improper maintenance
- Normal wear and tear
- Cosmetic damage that does not affect functionality
- Damage caused by power surges, natural disasters, or other external events
Specific exclusions may vary by manufacturer.
Warranty Claims
If you believe your product has a manufacturing defect covered under warranty, please contact us before attempting any repairs.
To help us process your request, please provide:
- Your order number
- Your full name
- A detailed description of the issue
- Photos or videos showing the problem, if applicable
Our customer support team will review your request and guide you through the warranty process.
Replacement Parts
If a warranty claim is approved, the manufacturer or Massage Chair LLC may, at its discretion:
- Repair the product
- Provide replacement parts
- Replace the product
- Offer another appropriate solution consistent with the applicable warranty
The specific remedy depends on the manufacturer's warranty terms and the nature of the issue.
Customer Responsibilities
To maintain warranty eligibility, customers should:
- Follow all assembly and operating instructions.
- Use the product only for its intended purpose.
- Perform recommended maintenance.
- Keep the original proof of purchase.
Failure to follow the manufacturer's instructions may affect warranty coverage.
Shipping for Warranty Service
If a product must be returned for warranty inspection or service:
- Return instructions will be provided by our customer support team.
- Shipping responsibilities may vary depending on the manufacturer, the warranty terms, and applicable law.
Please do not return any product without prior authorization.
Transferability
Unless otherwise stated by the manufacturer, warranty coverage applies only to the original purchaser and is generally non-transferable.
Limitation of Warranty
Except where prohibited by law, this Warranty Policy supplements any warranty provided by the manufacturer.
Massage Chair LLC does not provide additional warranties beyond those expressly stated by the manufacturer unless otherwise required by applicable law.
Nothing in this policy limits any consumer rights available under applicable federal, state, or local laws.
Need Assistance?
If you have questions regarding warranty coverage or need help with a warranty claim, please contact us.
Massage Chair LLC
1209 Mountain Road Pl NE
Ste N
Albuquerque, NM 87110
United States
Email: support@massagechairsshop.com
Phone: +1 (312) 462-1273